JR Bullion Review

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JR Bullion is an online retailer that has been in business since 1988. Their website offers precious metal products, including gold and silver bullion, jewelry, and coins. They offer competitive pricing on products both nationally and internationally.

They have an impressive selection of American Eagle (1 oz) and Canadian Maple Leaf coins, including proof and a variety of collectible 1/10 oz gold American Eagles.

They also have modern and ancient coins of various nations and ancient gold coins. They offer silver bars, rounds, and silver dollar coins. They also sell certified U.S. Mint coins and set collectors products, including proof sets and uncirculated sets featuring the designs of most circulating U.S.

  • Product Type: Precious Metals
  • Owner: Michael Wittmeyer
  • Rating: 4.0/5

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Important Details About This Company:

  • Over 1,000+ 5 star ratings online
  • They protect over $1 BILLION dollars in retirement savings
  • AAA customer rated
  • A+ BBB Rating
  • 5x Inc 500 winner
  • 2021 company of the year

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    Or continue below with this review

    Services Offered By JR Bullion Company

    JR Bullion Review

    Online Sales

    Online transactions are made secure by SSL (Secure Sockets Layer.) JR Bullion uses 128-bit encryption to protect customers' personal information. They accept multiple payment options, including credit cards, electronic checks, and wire transfers. Customers can conveniently track their orders online with their customer ID or confirmation number.

    Customer Service/Technical Support

    JR Bullion's customer service team is available to answer questions about gold and silver bullion, silver bars, and coins by phone or email. They also have a live chat available. JR Bullion's technical support team is available to answer questions about their products and services by telephone. They also have a live chat available.

    Shipping

    JR Bullion offers free domestic and international shipping on orders over $99. For orders under $99, domestic customers pay $4.95; international customers pay $13.95 for shipping charges. Customers can expect their orders to be shipped within 1 - 3 business days from the receipt of payment, depending on the shipment mode requested, such as UPS and FedEx.

    Store Features

    JR Bullion's website offers a helpful community forum where customers can discuss and transact business with other customers. Customers can also rate the customer service and product support they have received from JR Bullion. They have extensive historical data on their company, including company history by year, press releases, and fact books describing the items on their website.

    Security

    JR Bullion uses industry-standard encryption technology, such as SSL (Secure Sockets Layer), to protect private customer information. They also require customers to enter their email addresses for correspondence when making an online order. It makes it more difficult for a third party to pretend to be the customer and change or cancel an order.

    Privacy

    JR Bullion was named to the "2012 Safe & sound" list of web retailers by the Council of Better Business Bureaus, Inc. Privacy is an important issue, and they agree as they do not sell personal information to any outside parties. They will only report customer orders and payments to law enforcement for fraud, money laundering, or other illegal activities. A privacy policy is outlined on their website.

    Product Reviews

    JR Bullion customers can provide reviews of the products they have purchased. They can give ratings of up to five stars. It helps other potential buyers make an informed decision on whether or not to buy the product. It also helps improve the overall quality of their customer service.

    Return Policy

    JR Bullion has a return policy that allows for returns within 14 days of receipt of shipment if the product is not as described, does not work, or does not meet the customer's expectations. The customer bears the cost of return shipping. They accept returns for any reason within 90 days of receipt of shipment. However, the customer is responsible for the cost of return shipping and any applicable restocking fees.

    Features of JR Bullion Company

    JR Bullion Review

    Competitive Pricing

    JR Bullion offers a variety of products and services at competitive prices. The company invests in cutting-edge technology and sophisticated marketing strategies that enable it to offer its customers the lowest prices at all times.

    Wide Selection

    JR Bullion offers a wide selection of precious metals, helping to ensure that customers have the option to purchase what they are looking for. Their inventory frequently rotates, so customers can always find something new and unique to add to their collection.

    Reputation of Integrity

    JR Bullion has cultivated a reputation for integrity as an honest and reputable provider of gold and silver bullion products. They ensure that customers have the opportunity to buy precious metals when other retailers are not offering them through their current inventory.

    Integrity in Product Reviews

    Verified customers provide product reviews on their website. Customers can provide ratings of up to 5 stars on a product review, which helps determine its popularity and quality among users.

    Helpful Customer Support

    JR Bullion offers helpful information about their products on their website. Using the search function, customers can easily find important information, including product specifications and price quotes. They also have a customer support team to answer questions through email or phone.

    Excellent Customer Service

    JR Bullion provides excellent customer service available by phone or email. But they also offer live chat enabling customers to access their customer service team 24/7 while they wait for a response. Customers can expect their orders to be shipped within 1-3 business days from the receipt of payment. The staff at JR Bullion is available to answer any questions about their product and services.

    Security

    JR Bullion uses industry-standard encryption technology, such as SSL (Secure Sockets Layer), to protect private customer information. They accept multiple payment options, including credit cards, electronic checks, and wire transfers.

    Privacy

    The company does not sell personal information to outside parties and does not share customer information with other companies for their purposes. They will only report customer orders and payments to law enforcement for fraud, money laundering, or other illegal activities. The privacy policy is outlined on the website.

    Return Policy

    JR Bullion provides a generous return policy that allows for returns within 14 days of receipt of shipment if the product is not as described, does not work, or does not meet the customer's expectations. The customer bears the cost of return shipping. They accept returns for any reason within 90 days of receipt of shipment. However, the customer is responsible for the cost of return shipping and any applicable restocking fees.

    Pros & Cons of JR Bullion

    PROS

    • The Company Has A Reputation For Honesty. JR Bullion provides honest product information and pricing on its website. Customers can review their refund and return policies for a product before making the purchase decision to ensure customers are not being taken advantage of by a dishonest seller.
    • The Company Has A Large Selection Of Products To Choose From. JR Bullion has over 30 products, including bars and rounds, coins, ingots, and jewelry. The company's loyalty program allows customers to earn rewards points for purchasing certain products from their online store, which they can redeem on future orders.
    • The Company Has A Large Selection of Product Information. JR Bullion has a product information section on their website where customers can find out everything about each of the company's products: specifications, price points, weights, and dimensions, as well as pictures of each product.
    • The Company Has Helpful Customer Support When Needed. Customers can contact the company through email, phone, or live chat. They are also available 24/7 to answer any questions regarding the company's policies and procedures, product pricing, and more.
    • The Company Offers An Affordable Price Point For Their Products. JR Bullion offers a large selection of products at competitive prices. They allow customers to buy high-quality precious metal products at discounted prices, which is not always the case in other online retailers.
    • The Company Offers A High-Quality Customer Service Team. JR Bullion has a loyal customer base that provides excellent customer service available by phone or email. The customer support team is available to answer questions and fulfill orders.
    • The Company Has Product Review and Rating Feedback from Customers. JR Bullion allows customers to provide product reviews on their website. Customer reviews are collected by the company and help determine the popularity of a product among other customers and, of course, the quality of the product itself.
    • The Company Offers a Return Policy That Allows Customers to Return Products if They Are Not Satisfied With Them. JR Bullion provides an easy return policy, so customers are not required to ask for a refund if they decide later on that the product is not worth their money.
    • The Company Has Multiple Payment Options Available For Customers. There are multiple options for customers to pay for the products on the company's website, including credit cards, electronic checks, wire transfers, and more. It is the customer's choice on how they want to pay for a product.
    • The Company Provides An Easy To Understand Privacy Policy. The privacy policy is available on the website so that customers can read about a company's policies regarding privacy information sharing and other essential details about data usage and protection. It is the customer's choice to utilize the company's services and products.

    CONS

    • The Company Offers a Limited Selection of Products and Services. JR Bullion has a selection of products that are not as extensive as other companies in the industry, but they have over 30 different products to choose from. Suppose a customer is looking for specific products, such as larger bars and rounds or more advanced products not offered on the company's website. In that case, they may want to consider shopping at another online retailer.
    • The Company Does Not Allow Customers To Earn Rewards Points for Purchasing Products. Some other online precious metal retailers allow customers to earn rewards points they can redeem on their next purchase. The JR Bullion loyalty program only allows customers to earn points for referring friends and family to the company's website.
    • The Company has a Limited History That they Cannot Review. The company has made a great effort to establish a loyal customer base that provides excellent customer service and fair business practices. Still, there is no independent verification of their claims on third-party review sites.
    • The Company Has A Limited Number of Product Information Resources. The customer information section on their website provides a limited amount of product information about the different products available on the website. Some customers may find the information provided insufficient to decide which products to purchase.
    • The Company's Shipping and Handling Charges May Be High for Shoppers On a Tight Budget. JR Bullion provides a reasonable amount of information about each product's shipping and handling charges. Still, there is not enough information to determine the exact shipping costs for each product. The charges may be high for customers who want to buy many products from the company.
    • The Company Has Disputes Due to Pricing Errors and Return Policies. Although there is no independent third-party verification of the company's claims on their website, customers had negative experiences with the company due to discrepancies in their products' prices and return policies. A customer contacted the company about a product that advertised 18k gold, but it turned out to only be 14k gold. The customer was required to pay a return fee for the product, which was not disclosed in advance on the website.

    Final Verdict

    There are many aspects to consider when choosing an online precious metal retailer, and the company JR Bullion is undoubtedly a great option. The company has a high rating with customers who have used its products and services. A few considerations would be to see if the company has a convenient return policy, if any hidden fees may arise after the purchase, and if there are many negative reviews about specific products that may indicate false advertising or poor quality control.

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